Travel Uniform Survey Results - Sept 25, 2015

Fall 2015

A Travel Uniform Survey was distributed to all travel families in early September 2015 to determine members' views on how the recent uniform purchase was handled using vendor Soccer.com. 457 families responded to the survey. Thanks again to everyone who participated in the survey.

Below are the final results from the survey. 


Answer Choices Number of Responses Percentage of All Responses
0 25 5.47%
184 319 69.80%
222 84 18.38%
3 22 4.81%
3 or more 7 1.53%
TOTAL 457  

 

Answer Choices Number of Responses Percentage of all Responses
0 28 6.13%
1 189 41.36%
2 199 43.54%
3 or more 44 9.63%
TOTAL  457  

 

Q3.  What age and gender are the players you purchased uniforms for?


Total Responses: 449


Total Responses: 449

Answer Choice Number of Responses Percentage of All Responses
Yes 352 77.02%
No 105 22.98%
TOTAL 457  

 

Q5. How would you rate your experience purchasing travel uniforms from soccer.com?

 

Answer Choices Number of Responses Percentage of All Responses
Extremely Dissatisfied 63 13.79%
Somewhat Dissatisfied 132 28.88%
Neutral 78 17.07%
Somewhat Satisfied 138 30.20%
Extremely Satisfied 46 10.07%
TOTAL 457  

 

Answer Choices Number of Responses Percentage of All Responses
Uniform quality 50 15.77%
Uniform sizing 171 53.94%
Mistakes on uniform number and/or club name 28 8.83%
Wrong item(s) shipped to you 29 9.15%
Delivery time 163 51.42%
Uniform price 72 22.71%
Customer service 45 14.20%

Other:

  • Damaged item delivered
  • Women's cut not offered
  • Not being able to try on items first
  • Shipping cost
  • Backordered items
  • Difficulty using website

 

88 27.76%
TOTAL 317  

 

Answer Choices 1 2 3 4 5 6 7 8 9 10 TOTAL
Purchasing uniforms in person at retail store

15.58%

67

5.35%

23

8.14%

35

4.19%

18

22.56%

97

6.51%

28

7.44%

32

12.79%

55

5.12%

22

12.33%

53

430
Purchasing uniforms online

11.40%

49

5.12%

22

5.35%

23

5.58%

24

31.16%

134

7.67%

33

9.07%

39

14.19%

61

4.65%

20

5.81%

25

430
Having uniforms mailed to your house

8.62%

37

3.03%

13

4.66%

20

4.43%

19

22.84%

98

6.53%

28

12.82%

55

11.53%

49

10.02%

43

12.82%

55

429
Being able to try on the uniform jersey and shorts prior to purchase

2.35%

10

1.88%

8

2.12%

9

1.65%

7

11.29%

48

5.88%

25

13.41%

57

11.53%

49

9.41%

40

40.47%

172

425
Being able to access 24/7 customer service

52

12.15%

20

4.67%

35

8.18%

27

6.31%

103

24.07%

29

6.78%

53

12.38%

39

9.11%

25

5.84%

45

10.51%

428
Uniform delivery within two-week time period

17

3.97%

5

1.17%

6

1.40%

4

0.93%

42

9.81%

25

5.84%

52

12.15%

70

16.36%

77

17.99%

130

30.37%

428
Expedited uniform delivery for a fee

70

16.47%

31

7.29%

32

7.53%

31

7.29%

108

25.41%

23

5.41%

38

8.94%

28

6.59%

24

5.65%

40

9.41%

425
Being able to tell which players on a team have purchased their uniform

191

44.84%

45

10.56$

29

6.81%

24

5.63%

65

15.26%

15

3.52%

14

3.29%

15

3.52%

11

2.58%

17

3.99%

426
Being able to purchase other items such as, spiritwear, VYS branded merchandise, etc from the uniform vendor

70

16.32%

33

7.69%

32

7.46%

23

5.36%

87

20.28%

22

5.13%

51

11.89%

56

13.05%

23

5.36%

32

7.46%

429

 

Available Choices 1 2 3 4 5 6 7 8 9 10 TOTAL
The brand (Adidas, Nike, UnderArmour, etc) of the uniform

32.09%

138

7.44%

32

5.81%

25

3.72%

16

18.60%

80

4.42%

19

10.70%

46

8.14%

35

4.88%

21

4.19%

18

430
Availability of a Youth Extra Small size in uniform shorts

51.16%

220

7.67%

33

4.19%

18

3.02%

13

12.33%

53

1.86%

8

4.42%

19

3.72%

16

4.42%

19

7.21%

31

430
Availability of Youth Extra Small size in uniform jerseys

52.09%

224

8.84%

38

5.12%

22

3.26%

14

12.33%

53

2.79%

12

3.02%

13

3.72%

16

3.95%

17

4.88%

21

430
Availability of an Adult Extra Large size in uniform shorts

61.86%

266

9.77%

42

4.88%

21

3.02%

13

10.93%

47

1.63%

7

2.09%

9

1.63%

7

1.86%

8

2.33%

10

430
Availability of an Adult Extra Large size in uniform jerseys

61.16%

263

9.53%

41

4.42%

19

3.49%

15

11.63%

50

1.63%

7

2.09%

9

1.40%

6

1.86%

8

2.79%

12

430
Availability of a women's cut jersey

33.72%

145

3.95%

17

3.49%

15

3.26%

14

14.19%

61

4.65%

20

5.58%

24

6.28%

27

7.21%

31

17.67%

76

430
The cost of the uniform kit

0.93%

4

1.16%

5

2.56%

11

2.56%

11

8.14%

35

6.05%

26

14.42%

62

14.88%

64

14.42%

62

34.88%

150

430
The quality of the uniform kit

1.16%

5

0.47%

2

0%

0

2.56%

11

3.72%

16

4.42%

19

11.40%

49

16.51%

71

19.77%

85

40%

172

430

Q9. Please offer any other information you would like us to know about your recent uniform purchase.

  • Would have liked to try on uniforms before purchasing.
  • Lack of quality and appropriate cut for teenage girls.
  • Would like to keep same style to avoid buying new jerseys in future.
  • Having online option is nice for late-night buying and travelers.
  • Uniform kits came in different packages. Would like one package.

Q10. Please provide any suggestions you have for improving the purchase of VYS uniforms in the future.

  • Support local businesses, such as PJs.
  • Have old jerseys returned for a discount towards a new purchase.
  • Find a local store to try on uniforms and that offers online ordering.
  • Offer free shipping.
  • Get discounts from manufacturers.
  • Improve on delivery dates.

 

 

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To build character, confidence, and a lifelong love of soccer by providing a continuum of competitive,
high-quality and positive soccer experiences for all players in the Vienna community.

Mailing Address: Vienna Youth Soccer, Inc. | P.O. Box 993, Vienna, VA 22183  |  Phone: 703-242-3828